How do I qualify for the group-collab reward?
Pledge to 3 or more campaigns participating in Pride Parade/Queerly Made to receive a FREE acrylic or enamel pin from the projects you back!
Last updated: April 08, 2026 01:25
Is shipping included in my pledge?
No, shipping is NOT included in any pledge tier. It will be calculated and charged separately when your order is ready to ship to you, about a month beforehand.
Last updated: April 08, 2026 01:22
I'm moving before rewards are scheduled to ship. Can I change my address?
Yes! You can edit your survey responses at any time by logging into your BackerKit account. This includes your pledge level, add-ons, and address.
Addresses are set to lock shortly before rewards ship, about a month or so in advance.
Last updated: April 08, 2026 01:22
Can I request a refund?
All funds raised will go toward pledge fulfillment, so I cannot offer refunds. But if you have an issue with your order, please reach out to [email protected] and we’ll see what we can do :)
Last updated: April 08, 2026 01:23
How do I contact the creator?
Please email me at [email protected] for any questions or concerns you may have.
Last updated: April 08, 2026 01:23
Why don't you ship to my country?
The countries I can’t ship to are due to USPS restrictions and the GPSR laws for Europe/Northern Ireland. Believe me, I would enable shipping everywhere if I could!
Last updated: April 08, 2026 01:23
My bank declined my pledge payment! How long do I have to fix it?
Backerkit allows one week after the campaign ends for you to fix your payment method. They send you periodic emails to let you know your payment has failed, as well as retrying your provided payment method one week after the initial charge. I will cancel all pledges that don’t have a successful payment once those two charges have failed.
Last updated: May 22, 2026 21:43
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.